Refund Policy

JHAKAAS GAADI – REFUND POLICY

IMPORTANT NOTICE: NO REFUNDS POLICY

At Jhakaas Gaadi, we maintain a strict NO REFUNDS policy for all our services and subscription plans. This policy is fundamental to our business model and service delivery approach.

1. SERVICE-BASED BUSINESS MODEL • Our services are consumable and cannot be refunded once delivered • Vehicle cleaning, maintenance, and health check services are performed on-site and completed immediately • Photo documentation serves as proof of service completion • Once a service is rendered, payment is final and non-refundable

2. SUBSCRIPTION PLANS - NO REFUNDS • All subscription payments are FINAL and NON-REFUNDABLE • Monthly plans (SWACH, JHAKAAS) are prepaid with no refund option • Auto-renewal charges are non-refundable once processed • Cancellation only prevents future charges but does not refund current cycle payments • Mid-cycle cancellations do not result in partial refunds or prorated amounts

3. PHYSICAL ITEMS - NO REFUNDS • Parking guard stickers, once applied to vehicles, are non-refundable • QR code stickers become vehicle-specific and payments are final • Any promotional items or accessories provided are non-refundable • Installation or application of items finalizes the transaction with no refund eligibility

4. ONE-TIME SERVICE BOOKINGS • Individual service bookings are final upon completion • Photo proof documentation confirms service delivery and finalizes payment • No refunds will be provided for completed services • Rescheduling is possible before service execution (subject to terms) but does not create refund eligibility

5. WHAT THIS MEANS FOR CUSTOMERS • No Cash Refunds: Under no circumstances will monetary refunds be provided • No Service Credits: Completed services cannot be converted to future credits or refunds • No Partial Refunds: Unused portions of subscriptions are not refundable • No Cancellation Refunds: Cancelled subscriptions do not result in refunds for any paid amounts

6. EXCEPTIONS - NONE • There are NO EXCEPTIONS to this no-refunds policy • Customer dissatisfaction does not qualify for refunds • Change of location, vehicle sale, or personal circumstances do not qualify for refunds • Weather delays or rescheduling do not create refund eligibility • Service quality concerns are addressed through rework requests only (within 6 hours), not refunds

7. QUALITY ASSURANCE ALTERNATIVE Instead of refunds, we offer: • Rework Guarantee: Report service quality issues within 6 hours with photo evidence • Service Investigation: Our team reviews all quality complaints with photo proof analysis • Corrective Action: Valid concerns may result in additional service visits (not refunds) • Process Improvement: Feedback helps improve future service delivery

8. LEGAL COMPLIANCE • This no-refunds policy is legally binding upon service booking • Complies with Indian consumer protection laws for service-based businesses • Digital acceptance of terms during app booking confirms policy agreement • Payment processing constitutes final acceptance of no-refunds terms

9. CUSTOMER ACKNOWLEDGMENT REQUIRED By booking any Jhakaas Gaadi service or subscription, customers explicitly acknowledge: • Complete understanding of the no-refunds policy • Agreement that all payments are final and non-refundable • Acceptance that services cannot be refunded once delivered • Understanding that subscription cancellation does not create refund eligibility

10. DISPUTE RESOLUTION • Refund-related disputes will be handled according to our Terms & Conditions • Mediation and arbitration processes do not override the no-refunds policy • Legal proceedings cannot compel refunds for legitimately delivered services • Customer support can clarify policy but cannot authorize exceptions

11. POSTPAID BILLING – REFUND & CREDIT POLICY With our default postpaid (Pay Later) model, you only pay for services actually rendered. This significantly reduces refund scenarios since you are never charged in advance for services not yet delivered.

Missed Service Credits (Postpaid): • If a scheduled service is missed due to Jhakaas Gaadi's fault (staff absence, operational failure), a credit equal to the daily rate for that day is applied to your next monthly bill • Missed service credits are calculated as: dailyRate = monthlyPrice / daysInMonth • Credits appear as line-item adjustments on your next bill generated on the 1st of the following month • No cash refunds are issued for missed services; credits are applied to future bills only • If your subscription is cancelled, any outstanding credits are adjusted against your final prorated bill

Overpayment Refunds (Postpaid): • If you make a payment exceeding the billed amount, the excess is applied as a credit to your next bill • Refund to your original payment method is available upon written request for overpayments exceeding INR 200 • Overpayment refund requests must be made within 30 days of the payment date • Refunds are processed within 7-10 business days to the original payment method via Razorpay

Cancellation – Final Bill (Postpaid): • Upon cancellation (with mandatory 7-day notice), a final prorated bill is generated for the days of service used in the current cycle • dailyRate = monthlyPrice / daysInMonth; you pay only for the days service was active • No refund is issued for services already rendered during the billing period • Any outstanding missed-service credits are adjusted against the final bill • The final bill is due within 5 days of generation; standard late fee of INR 50 applies if unpaid by the 6th day

Prepaid Subscribers – No Change: • The existing no-refunds policy (Sections 1-10 above) continues to apply fully to prepaid (Pay in Advance) subscribers • Prepaid cancellations do not result in partial refunds or prorated amounts for the current paid cycle

CUSTOMER PROTECTION MEASURES While we maintain a strict no-refunds policy, we ensure: • Transparent Pricing: All costs clearly displayed before booking • Detailed Service Descriptions: Complete information about what's included • Photo Documentation: Visual proof of all work completed • Quality Standards: Trained staff following established procedures • Customer Support: Available for questions and clarification

CONTACT FOR CLARIFICATION If you need clarification about this no-refunds policy before booking: • Email: refunds@jhakaasGaadi.com • Customer Support: Available in-app and website • Important: Policy clarification does not create refund eligibility

FINAL STATEMENT This no-refunds policy is non-negotiable and applies to all customers without exception. By proceeding with any booking or subscription, you confirm complete understanding and acceptance of these terms.

EFFECTIVE DATE: October 2025

By using Jhakaas Gaadi services, you acknowledge that NO REFUNDS will be provided for any reason, and all payments are final and non-refundable.