Terms & Conditions

JHAKAAS GAADI – TERMS & CONDITIONS

1. DEFINITIONS • Services: Water-less exterior cleaning, protective shine coating/waxing, tyre polishing, interior dry vacuum/foam/steam cleaning, helmet & boot cleaning (two-wheeler), vehicle health checks (tyre pressure/health monitoring, chain cleaning, brake pad status, coolant/brake fluid/wiper fluid levels, engine oil status, OBD scans), parking guard sticker in QR Code with reporting, and "free vehicle servicing" (labor only; parts chargeable via partners). • Subscription: Monthly prepaid plan (Aarambh: basic daily water-less; Jhakaas: premium with health checks and add-ons). • Photo Proof: Before/After photos (minimum 4 angles exterior; interior as applicable) and cleaner selfie. • Approved Location: Pre-approved apartment complexes/offices where Jhakaas Gaadi operates; changes subject to availability. • Subscriber/Customer: Any person who books or subscribes to Services via app/phone/website. • Force Majeure: Events beyond control (weather, strikes, pandemics, government orders) delaying/cancelling services.

2. ELIGIBILITY & REGISTRATION • You must be 18+ and provide accurate details (name, contact, vehicle information, location) via the app • Subscriptions require app registration; non-subscribers may book one-off services if available • Jhakaas Gaadi reserves the right to refuse service based on vehicle condition, location feasibility, or compliance risks

3. SUBSCRIPTION PLANS & PAYMENT (GST INCLUSIVE)

TWO-WHEELER (Bikes/Scooters): • Aarambh (₹600/month): Monthly paint protective shield; daily waterless cleaning; monthly tyre polishing; photo proof • Jhakaas (₹1,400/month): Twice-monthly protective shine coating; daily waterless cleaning; weekly tyre polishing; helmet cleaning (up to 2 helmets); weekly vehicle health check; parking guard sticker; free vehicle servicing (labor only); photo proof

CARS: • Aarambh - Exterior Only (₹950/month): Monthly paint protective shield; daily waterless cleaning; monthly tyre polishing; photo proof • Swach - Exterior + Basic Interior (₹1,400/month): Aarambh exterior + weekly interior dry vacuum; photo proof • Jhakaas - All-Inclusive (₹3,000/month): Exterior: twice-monthly protective shine coating; daily waterless cleaning; weekly tyre polishing. Interior: monthly steam cleaning; weekly foam cleaning; weekly floor dry vacuum. Weekly health check; monthly OBD scan; parking guard sticker; free vehicle servicing (labor only); photo proof

BOOKING & PAYMENT: • Booking via app; slots first-come-first-served, subject to availability and weather • Payment: Prepaid monthly; auto-renewal unless paused/cancelled 48 hours prior to renewal • Accepted via app-integrated gateway (UPI, cards, wallets) • Late payments may suspend services • Failed payments may pause recurring plans until payment is updated

CANCELLATIONS & CHANGES: • Free cancellation ≥2 hours before slot • Reschedule once per booking if requested ≥3 hours prior • Price changes with advance notice; existing cycles unchanged until renewal • No refunds post-service completion except for verified JG fault

4. SERVICE EXECUTION • Schedule: Exterior 3:00–11:00 AM (or as booked); Interior day slots only • Photo documentation mandatory for all services • Cluster routing may vary exact visit times within assigned windows • Additional charges for heavily soiled vehicles (mud/grease/pet hair/spills) • Service may be refused for biohazards, excessive soiling, accident damage, or hazards

TWO-WHEELER SPECIFIC SERVICES (Jhakaas Plan): • Chain Cleaning: External cleaning only; no lubrication, removal, tension adjustment, alignment, or torqueing • Tyre Pressure/Health Monitoring: Visual/indicative monitoring only; no inflation/deflation, puncture repair, wheel removal, or balancing • Brake Pad Status: Visual check of disc brakes only without opening wheels/calipers; drum brakes not inspected • Helmet Cleaning: Exterior wipe and visor cleaning; light interior wipe without dismantling liners/pads • Scooter Boot Cleaning: Light debris removal; customer must empty boot prior to service

5. CUSTOMER RESPONSIBILITIES • Remove all valuables before service (cash, documents, gadgets, jewelry, helmets, accessories) • Disclose pre-existing damages, sensitive finishes, allergies, or hazards before booking • Ensure vehicle is parked legally, accessibly, and safely • Arrange RWA/security permissions for gated areas • Treat staff respectfully; abuse/harassment results in immediate refusal and ban • Be reachable during service window for access issues • Report dissatisfaction or alleged damage within 6 hours via app with photos/videos

6. LIMITED LIABILITY & EXCLUSIONS • JG not liable for pre-existing damages, scratches, dents, rust, electrical/mechanical issues, or normal wear/tear • No guarantee of 100% removal for stubborn stains, deep grime, odors, mould, tar, or embedded dirt • Health checks and OBD scans are advisory only; not diagnostic guarantees • "Free Servicing" covers labor at partners only; parts, taxes, and partner workmanship not JG's responsibility • No liability for delays/cancellations due to Force Majeure events • Service may be refused for biohazards, hazardous materials, or accident-compromised vehicles

TWO-WHEELER SPECIFIC EXCLUSIONS: • Chain cleaning only; no mechanical adjustments; not liable for chain performance issues • Tyre monitoring indicative only; not liable for inflation/deflation or punctures • Brake pad status advisory only; customer must seek workshop inspection for concerns • Helmet cleaning without dismantling; not liable for adhesive/foam degradation or moisture discomfort

7. DAMAGE CLAIMS & DISPUTES • Report issues within 6 hours post-service via app with photos/videos • JG will investigate with photo proof review • Valid claims may result in rework, pro-rated credits, or refunds capped at service value • No liability for indirect/consequential losses • Dispute resolution governed by Indian laws; Bengaluru courts jurisdiction • Arbitration under Arbitration & Conciliation Act, 1996 if needed

8. FINALITY OF PAYMENTS – NO REFUNDS POLICY • All payments and subscriptions are FINAL, NON-TRANSFERABLE, and NON-REFUNDABLE • No returns accepted for services or physical items once delivered/applied • If vehicle inaccessible at scheduled time, visit marked completed with photo proof; no refund/credit/reschedule • Sole remedy for service quality concerns is rework request within 6 hours with evidence • No compensation for alleged damages, delays, or dissatisfaction • Physical items (stickers) non-returnable once delivered/applied

9. PRIVACY & PHOTO CONSENT • Mandatory photo documentation for all services (before/after, cleaner selfie, timestamp, geotag) • By booking, customer consents to photo proofing for verification, quality control, and marketing • Number plates masked for public use unless explicit consent is obtained • Withdrawal of consent must be in writing and may limit service options • Privacy Policy governs data storage, access, and retention

10. TERMINATION & CONDUCT • JG may terminate/suspend for violations, non-payment, abuse, or safety risks without refund • Respectful conduct mandatory; abuse/harassment results in immediate ban • Prohibited conditions include hazardous substances, firearms, narcotics, bio-waste, pests, blood, vomit • Staff follow safety SOPs; customers must not instruct unsafe acts

11. GENERAL TERMS • Service limited to Approved Locations; changes require advance notice and availability • Updates to terms provided via app/email; continued use constitutes acceptance • "Free Vehicle Servicing" defined as zero labor charges at partner workshops; customer pays parts/taxes • Partners independent; their workmanship and timelines their responsibility • Tools and equipment for service only; not to be loaned • Weather/Force Majeure may cause rescheduling; next best slot offered • Intellectual property (logos, stickers, app content) belongs to JG; unauthorized use prohibited

CONTACT & SUPPORT: Customer Support details provided in-app and website for queries, complaints, or emergencies.

EFFECTIVE DATE: August 2025

By using Jhakaas Gaadi services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.